Contact Support
Technical Support Options
In case you require technical assistance in terms of access, installation or usage of DemosCAD, our team of dedicated technical support staff is more than willing to assist you. You can reach the team through any of the following five ways:
- Our Hotline Number for any queries regarding DemosCAD access, installation or usage is +254704 476 333
- Our email address in case of any queries is This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
- To chat directly with our support staff, you can go to the DemosCAD website at https://www.demoscad.net
- If you have a persistent problem while using demosCAD, you can raise a ticket on our DemosCAD website and address it to the Support Team as described below under ticketing.
- You may also follow DemosCAD on twitter and like our facebook page to get the latest news, blogs and other information as well as interact with us.
Other general issues regarding our other products as well as business matters can be addressed through our contact addresses on our company website using this link: https://skytoptechnologies.com/contact-us
Ticketing
If you have a persistent problem while using demosCAD, you can raise a ticket on our DemosCAD website. This you can do by clicking on the support menu after you log in to DemosCAD. From the Support menu you click on Raise Ticket. You then input your name and email address then the subject of the ticket. You can choose the department to whom your ticket is addressed, if you don’t, it will be addressed to the Technical Support by default. Otherwise you can choose Sales or Billing department. The ticket will queue in our system and the technical support team will address your concern conclusively on a first-come-first-served basis.
You can view the progress and status of your raised ticket by clicking on the support menu and selecting My Tickets. If the status of the ticket is ‘Open’, it means that we are still resolving the issue. If the status is ‘Closed’, it means the issue has completely been solved.
You can also reply to your own ticket if you want further clarification on the issue at hand.